About The Sump Pump Company
We started this company on a simple idea: home services should be honest, transparent, and treat every customer like a neighbor — because in a lot of cases, that's exactly what they are.
Our Story
The Sump Pump Company was founded by a family who understood firsthand how stressful and expensive basement flooding can be. After one too many experiences with technicians who oversold unnecessary equipment or disappeared after installation, we set out to build something different — a sump pump company that leads with honesty, shows up when it says it will, and stands behind its work long after the invoice is paid.
What started as a small, local operation has grown into a team serving homeowners across dozens of states, but our approach hasn't changed. We still size every system based on the actual home in front of us, still give free itemized estimates with no pressure, and still answer our emergency line ourselves — 24 hours a day, every day of the year.
Our Mission
Our mission is simple: protect homes from water damage through honest service, quality equipment, and technicians who treat your basement like their own. We believe the best way to earn trust is to actually deserve it — one dry basement at a time.
Licensed, Insured & Background-Checked
Every technician who represents The Sump Pump Company is fully licensed, insured, and background-checked before they ever set foot in your home. We invest in ongoing training so our team stays current on the latest equipment, code requirements, and best practices in water management.
Why We Focus Exclusively on Sump Pumps
Rather than being a generalist plumbing company that treats sump pumps as an occasional side job, we've built deep expertise specifically in sump pump installation, repair, and backup protection. That focus means our technicians have seen nearly every failure scenario, every soil condition, and every backup configuration — so when you call us, you're getting a specialist, not a generalist guessing at the right solution.
How We Train Our Technicians
Every technician goes through hands-on training covering pump sizing, discharge line code requirements, battery and water-powered backup systems, and the most common failure points we see in the field. We also require ongoing training as equipment and best practices evolve, so a technician who's been with us for years is just as current as one who joined last month. This consistency is exactly why we're comfortable standing behind every job with a real workmanship warranty, not just the manufacturer's coverage on the parts themselves.
What Makes Us Different From a Big Franchise
Franchise call centers often route your call to whichever contractor is available that week, with little continuity between the person who quotes the job and the person who shows up to do it. As a family-owned company, the name on our trucks is the same name behind every estimate, every installation, and every follow-up call. If something isn't right, you're not stuck navigating a corporate call tree — you're talking to the same local team that did the work in the first place.
Our Commitment Going Forward
As we've grown to serve more communities, we've made a deliberate choice to keep the same standards that got us here: honest pricing, correctly sized equipment, real warranties, and technicians who treat your home with respect. Growth only matters to us if it means more homeowners get access to that same standard of service, not less of it.
What You Can Expect on Your First Call
We know reaching out about a basement problem — especially an active one — can feel stressful. Our goal on every first call is to make the next steps clear and simple: we'll ask a few quick questions about what you're experiencing, give you honest guidance on any immediate safety steps if water is actively accumulating, and schedule a free in-home visit at a time that works for you, including same-day options when needed. There's never pressure to commit to anything on that first call — just clear information so you can make the right decision for your home.
Serving Homeowners Across the Country
What began as a local operation has grown into a team serving homeowners across dozens of states, but expansion has never meant cutting corners. Every new market we enter starts with the same hiring standards, the same training program, and the same commitment to honest, upfront pricing that our very first customers experienced. Wherever you're located, the technician who arrives at your door is held to the exact same standard as the one down the street from our original location.
Our Core Values
Honesty First
We tell you the truth about what your home needs — even when that means recommending a smaller job than you expected.
Respect for Your Home
Every technician treats your property the way we'd want our own treated — clean, careful, and considerate.
Real Accountability
We stand behind our work with genuine warranties, not fine print designed to get us out of a callback.
Always Available
Water doesn't wait for business hours, so our emergency line doesn't either.
Questions About Our Company
The Sump Pump Company is genuinely family-owned and operated. That shapes real day-to-day decisions — from how we train technicians to how we price jobs — not just how we describe ourselves in marketing.
We've grown steadily by focusing on doing right by every customer rather than chasing rapid expansion. Ask your technician for specific details during your free estimate.
No — the technicians who show up to quote and complete your job are our own trained team, not subcontractors, which means consistent accountability from estimate to completion.
We provide ongoing hands-on training as manufacturers release new pump models, battery backup systems, and smart monitoring technology, so our recommendations always reflect current best practices.